Overview

The Privacy Act 1988 requires entities bound by the Australian Privacy Principles to have a privacy policy. This privacy policy outlines the personal information handling practices of Australia DIY Tour Pty Ltd (ADT)

Personal information is any information by which your identity can be reasonably determined. ADT recognizes that your privacy is very important to you and we are committed to promoting confidence in the manner in which your personal information is handled by us. By providing your personal information (either directly or allowing another person to do so on your behalf), you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this privacy policy.

Collection Of Your Personal Information

Generally we collect personal information where such information is reasonably necessary for us to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf. For example, we may collect details such as your name, residential/mailing address, telephone number, email address, credit/debit card details (including card type, card number, security number and expiry date), passport details, information about your dietary requirements and health issues (if any), and other details relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. airlines and accommodation or tour providers). When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes.

You may also choose to provide us with additional information to enable us to improve and expand our service to you. This additional information is only collected and/or used as necessary in order to provide you with specific additional travel arrangements.

Sometimes we may need to collect sensitive information about you, for example, to handle a complaint. This might include information about your health, racial or ethnic origin, religious beliefs, sexual orientation, criminal record and the alleged commission of an offence, membership of political, professional or trade associations, genetic or biometric information.

Using And Disclosing Your Personal Information

Where you contact us in relation to a travel booking or query, the primary purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this policy.

Where permitted by local data protection laws, we may use your personal information to send you targeted marketing activities relating to our products and services (and those of third parties) that we think may interest you, unless you have requested not to receive such information.

We will disclose personal information as required to the providers of the products and services you have purchased. You accept that not all recipients of your information may have privacy policies or be subject to privacy laws equivalent to ADT’s and consent to the disclosure of your personal information for that purpose.

Also, your personal information may be disclosed to the following types of third parties:

our contractors, suppliers and service providers, including without limitation:

suppliers of IT based solutions that assist us in providing products and services to you (such as any external data hosting provider(s) we may use);

publishers, printers and distributors of marketing material;

event and expo organisers;

marketing, market research, research and analysis and communications agencies;

mailing houses, freight services, courier services; and

external business advisers (such as lawyers, accountants, auditors and recruitment consultants);

a person making your travel booking on your behalf, where you are travelling on a booking made on your behalf by another person (for example, a family member, friend or work colleague);

a person who can verify to us that they have a relationship with you (e.g. a family member) where you are not contactable, the person correctly answers our required security questions and the request is, in our opinion, in your interest (for example, where the person is concerned for your welfare or needs to undertake action on your behalf due to unforeseen circumstances);

as required or authorised by applicable law, and to comply with our legal obligations;

customs and immigration to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel;

government agencies and public authorities, to comply with a valid and authorized request, including a court order or other valid legal process;

various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes; and

enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter.

Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), or where such disclosure is authorised or required by law (including applicable privacy / data protection laws).

Quality Of Personal Information

To ensure that the personal information we collect is accurate, up-to-date and complete we:

record information in a consistent format

where necessary, confirm the accuracy of information we collect from a third party or a public source

promptly add updated or new personal information to existing records

regularly audit our contact lists to check their accuracy

We also review the quality of personal information before we use or disclose it.

Storage And Security Of Personal Information

ADT takes all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification and disclosure.

We will destroy or de-identify personal information once we no longer require it for our business purposes, or as required by law.

Accessing And Correcting Your Personal Information

Under the Privacy Act (Australian Privacy Principles 12 and 13) you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information. Where personal information we hold about you is not accurate, complete or up-to-date or the information is irrelevant or misleading, you may ask us to correct that personal information, and we will respond to your request within a reasonable time. We reserve the right to confirm the identity of the person seeking access or correction to personal information before complying with such a request. We reserve the right to deny you access for any reason permitted under applicable law. If we deny access or correction, we will provide you with written reasons for such denial unless it is unreasonable to do so and, where required by local data protection laws, will note your request and the denial of same in our records.

You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct, unless we subsequently become aware that it is not correct.